terms and conditions


Division IVS
Lyneborggade 2 3,tv
2300 Copenhagen S
Denmark

VAT: 39279185

Welcome to the di-vsn.com website. Please take your time to read our terms and conditions before placing your order.

How to shop at di-vsn.com:

  1. Browse our selection, and choose the items you like. Select the right color and size, and click ‘Add to basket’ to add it to your online shopping cart.
  2. Find the basket icon in the top right corner, and click ‘Checkout’. From here, you will be led through our checkout system to successfully complete your purchase.

CHECKOUT:

  1. Fill in your personal details, and pick your preferred shipping method.
  2. Agree to our general shopping conditions by checking off the box that says ‘Terms & Conditions’
  3. Click ‘Proceed to Purchase’ to activate the payment window.
  4. Fill in your payment information. Check that all you information is correct, and complete your purchase.

After your purchase is complete, you will immediately receive an order confirmation. When the order has been shipped you will receive a separate e-mail with your invoice and tracking number.

All orders are subject to acceptance and availability, and your order is not fulfilled until you receive a separate e-mail with your invoice and shipping information.

Prices shown on the website are EUR, and are inclusive 25% VAT.

 

Insurance and delivery

Division IVS insures each purchase during the time it is in transit, until it is delivered to your specified delivery address.

Upon returning a product, the full responsibility for the product is yours until the product has been safely delivered to us on the listed return address.

Return items must be sent to the following address:

Division IVS
Lyneborggade 2 3,tv
2300 Copenhagen S
Denmark

See more under Refund Policy.

 

Faulty goods

All items are quality controlled and checked for any faults before they are dispatched to our customers. Should you receive an item that is not in perfect condition, please contact us immediately. Goods are classified as faulty if they are received damaged, or if a manufacturing fault occurs within 24 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered faulty. 

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

In case of a complaint, please contact us by e-mail at info@di-vsn.com.

 

Complaint procedure

Please contact our customer service with any doubts and thoughts, and we will always strive to find the best solution. Should we, contrary to expectations, not be able to find a solution, you can choose to file a complaint with the Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark.

See also www.forbrug.dk.

It is also possible to file a complaint to the EU commissions online dispute resolutions platform, which mainly will be relevant for consumers living in another European country than Denmark. The ODR platform is accessible herehttp://ec.europa.eu/consumers/odr/.

 

Payment methods

We accept the following credit cards: MasterCard, Maestro, VISA, VISA Electron and American Express as well as ApplePay, GooglePay, PayPal and ShopifyPay.

The amount will not be drawn from your card before the merchandise leaves our stock.

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. All information provided by you is gathered securely through the SSL (SecureSockets Layer). SSL is a protocol that encrypts your information, and ensures full security while the information is transmitted via the internet. Unauthorized persons will not be able to read your account number or other informations provided during the transaction.

If you are a customer whose credit/debit card is not denominated in Danish Kroner or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Date of latest update: 27.08.2019